Policy on Personal Data and Cookies
Effective from 23 July 2024
Welcome the website www.ilewatt.fr or the iléwatt application (hereinafter, the "Application").
The purpose of the Personal Data and Cookies Policy (hereinafter, the "Policy") has been drawn up to inform you of your rights and freedoms regarding our use of your personal data and describes the measures we take to protect said data.
The European Metropolis of Lille is the "data controller" for personal data relating to the management of the Application. The data is processed in accordance with applicable law.
1. Purpose, basis for processing the data collected, storage period, category of data collected
When you use the Application, depending on your profile, your personal data may be processed as follows.
| Purpose | Personal data categories | Legal base | Storage period |
|---|---|---|---|
| Subscription to an electric vehicle charging service | Identification details (surname, first name, billing address, email address, telephone number, password) | The information collected is necessary for the performance of the contract | 5 years after the end of the commercial relationship with subscribers |
| Payment for the electric charging service and billing | Bank details (card number, expiry date, security code), surname, first name, postal address, e-mail address, telephone number, etc. | The information collected is necessary for the performance of the contract. Legal obligation: fight against money laundering and terrorist financing | Banking information: the time needed for the transaction 5 years after the end of the commercial relationship with the subscriber Billing: 10 years |
| Management of the charging service and preferences |
| The information collected is necessary for the performance of the contract | 5 years after the end of the commercial relationship with the subscriber |
| Sending an identification session | E-mail address | The information collected is necessary for the performance of the contract. | Session duration |
| Processing of user requests: technical support, complaints and incidents | Identification details: Surname, first name, e-mail address | Legitimate interest: this information is necessary in order to respond to the user's request | 1 year after the complaint was lodged or closed |
| Sending newsletters And/or personalised content And/or commercial offers | Surname, first name, email address | Legitimate interest | Until you exercise your right to object or 3 years from the last contact |
| Sending satisfaction and usage surveys on vehicles and electric charging | Time required to attain the objective of the survey |
Subscription to an electric vehicle charging service
Personal data categories
Identification details (surname, first name, billing address, email address, telephone number, password)
Legal base
The information collected is necessary for the performance of the contract
Storage period
5 years after the end of the commercial relationship with subscribers
Payment for the electric charging service and billing
Personal data categories
Bank details (card number, expiry date, security code), surname, first name, postal address, e-mail address, telephone number, etc.
Legal base
The information collected is necessary for the performance of the contract.
Legal obligation: fight against money laundering and terrorist financing
Storage period
Banking information: the time needed for the transaction
5 years after the end of the commercial relationship with the subscriber
Billing: 10 years
Management of the charging service and preferences
Personal data categories
- Charging session log
- Log of favourite charging points
- Favourite stations and networks
Legal base
The information collected is necessary for the performance of the contract
Storage period
5 years after the end of the commercial relationship with the subscriber
Sending an identification session
Personal data categories
E-mail address
Legal base
The information collected is necessary for the performance of the contract.
Storage period
Session duration
Processing of user requests: technical support, complaints and incidents
Personal data categories
Identification details:
Surname, first name, e-mail address
Legal base
Legitimate interest: this information is necessary in order to respond to the user's request
Storage period
1 year after the complaint was lodged or closed
Sending newsletters
And/or personalised content
And/or commercial offers
Personal data categories
Surname, first name, email address
Legal base
Legitimate interest
Storage period
Until you exercise your right to object or 3 years from the last contact
Sending satisfaction and usage surveys on vehicles and electric charging
Personal data categories
Legal base
Storage period
Time required to attain the objective of the survey
2. Data recipient
In order to carry out the processing operations provided for in this Policy, your personal data may be communicated to certain departments of the data controller or companies of Compagnie TotalEnergies (in particular, TEVGO), as well as to certain service providers, in particular those working in marketing or satisfaction surveys.
3. Security and confidentiality of your data
The data controller has in place appropriate measures to protect the security and confidentiality of your personal data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorised third parties.
4. Cookie management
A cookie is a file that records information about how you browse the Application, making it easier to use.
Cookies are text files that are stored on your terminal. They provide access to information about you. Some of the cookies belong to the publisher of the Application (first party); others belong to third-party operators (third party).
The following table gives a detailed view of each cookie/tracker.
We activate cookies and other trackers once you have given your consent, except for technical cookies and trackers that are essential to provide the service you request on the Application.
| Category | Type | Name | Purpose | Supplier | Duration |
|---|---|---|---|---|---|
| Technical cookie: authentication | Essential | AUTH_LEGACY_SESSION | The information is necessary for the Application to work correctly and for authentication | TotalEnergies charging service | Session duration |
| Cookie (geolocation) | Optional | SPK MapBox | Users may decide to share their geolocation to improve their experience on the Application (subject to their consent) | MapBox | Session duration |
| Cookie (geolocation) | Optional | Browser | Users may decide to share their geolocation to improve their experience on the Application (subject to their consent) | User's browser | Session duration |
| Technical and functional cookies | Essential | utag_main, utag_main_, tealium_segment, utag_env_ | These cookies may be added when you accept the 'Tealium' service. They let you manage the activation or non-activation of other cookies contained in the Tealium tag management system | Tealium | 13 months |
| Statistical cookies | Optional | atuserid | Client-side visitor identifier cookie (overrides server-side) | Piano Analytics | 6 months |
| Statistical cookies | Optional | Atauthority | CNIL exemption cookie enabling visitor consent to be stored/recorded | Piano Analytics | 6 months |
| Statistical cookies | Optional | Idirxvr | Historical visitor identifier (backup server-side visitor identifier cookie) | Piano Analytics | 13 months |
| Statistical cookies | Optional | Atidx | Secure visitor identifier (backup server-side visitor identifier cookie) | Piano Analytics | 13 months |
| Statistical cookies | Optional | Atid | Main visitor identifier (backup server-side visitor identifier cookie) | Piano Analytics | 13 months |
| Statistical cookies | Optional | Atreman | Used to store the campaign in non-volatile memory | Piano Analytics | 30 days |
| Statistical cookies | Optional | Atsession | List of new campaigns encountered during a visit, to avoid measuring the same campaign more than once | Piano Analytics | 30 days |
Technical cookie: authentication
Type
Essential
Name
AUTH_LEGACY_SESSION
Purpose
The information is necessary for the Application to work correctly and for authentication
Supplier
TotalEnergies charging service
Duration
Session duration
Cookie (geolocation)
Type
Optional
Name
SPK MapBox
Purpose
Users may decide to share their geolocation to improve their experience on the Application (subject to their consent)
Supplier
MapBox
Duration
Session duration
Cookie (geolocation)
Type
Optional
Name
Browser
Purpose
Users may decide to share their geolocation to improve their experience on the Application (subject to their consent)
Supplier
User's browser
Duration
Session duration
Technical and functional cookies
Type
Essential
Name
utag_main, utag_main_, tealium_segment, utag_env_
Purpose
These cookies may be added when you accept the 'Tealium' service. They let you manage the activation or non-activation of other cookies contained in the Tealium tag management system
Supplier
Tealium
Duration
13 months
Statistical cookies
Type
Optional
Name
atuserid
Purpose
Client-side visitor identifier cookie (overrides server-side)
Supplier
Piano Analytics
Duration
6 months
Statistical cookies
Type
Optional
Name
Atauthority
Purpose
CNIL exemption cookie enabling visitor consent to be stored/recorded
Supplier
Piano Analytics
Duration
6 months
Statistical cookies
Type
Optional
Name
Idirxvr
Purpose
Historical visitor identifier (backup server-side visitor identifier cookie)
Supplier
Piano Analytics
Duration
13 months
Statistical cookies
Type
Optional
Name
Atidx
Purpose
Secure visitor identifier (backup server-side visitor identifier cookie)
Supplier
Piano Analytics
Duration
13 months
Statistical cookies
Type
Optional
Name
Atid
Purpose
Main visitor identifier (backup server-side visitor identifier cookie)
Supplier
Piano Analytics
Duration
13 months
Statistical cookies
Type
Optional
Name
Atreman
Purpose
Used to store the campaign in non-volatile memory
Supplier
Piano Analytics
Duration
30 days
Statistical cookies
Type
Optional
Name
Atsession
Purpose
List of new campaigns encountered during a visit, to avoid measuring the same campaign more than once
Supplier
Piano Analytics
Duration
30 days
How to withdraw your consent
When you first connect to the Application, you may or may not give your consent to the use of cookies and/or configure your settings. If you wish to change your mind at a later date, you can manage your cookies by going to the footer of the Application or by clicking on the "cookies" button.
To delete cookies that have already been saved, please follow the procedure for your operating system (Windows, OS X, etc.).
5. External links
If the Application provides access to third-party websites, said sites are not governed by this Policy. We recommend that you consult the personal data policy of said sites for further information.
7. Changes to the Policy
This Policy was updated on 08/07/2024. The latest version is available either when you confirm a charge or in the "Personal data policy" section of the Application. We reserve the right to revise and change this Policy at any time.
8. Your rights/contact
In accordance with current regulations, you have the right to access and rectify your data. For processing based on the contractual relationship (performance of a contract), you also have the right to the deletion and portability of your data and may request limitation of processing.
To exercise your rights and consult us about the processing of your personal data, please contact TEVGO -Tour Michelet, Bâtiment B, 24 Cour Michelet, 92800 Puteaux, or send an e-mail to donneespersonnelles@tevgo.fr. If, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the CNIL.